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Screen not working

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‎06-05-2020 06:14 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 06:14 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

My charge 3 ya been working perfectly until an hour ago when I seen the screen was full of white lines and could not see anything on it. I have tried restarting, reconnecting and holding the side button down but nothing is working. It vibrates when on charge and my phone can pick the watch up to pair however no code appears on the screen. Can anyone help? 

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‎06-05-2020 08:46

‎06-05-2020 08:46

@shannonmcleodx Sorry to hear about that.  I would reach out to Customer Support for further guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-05-2020 08:46

‎06-05-2020 08:46

@shannonmcleodx Sorry to hear about that.  I would reach out to Customer Support for further guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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