help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen on Charge 3 very dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2020 05:50 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-12-2020 05:50 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Since yesterday, the screen is very dim and no longer wakes up when double tapping. I've tried switching it off, sleep mode isn't on. It's less than a year old. What's going on?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-12-2020 08:09 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

‎11-12-2020 08:09 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

@Notblind It's nice to have you on board!

Let me help you with your Charge 3 screen being dim and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎11-12-2020 08:21

In response to AlvaroFitbit

‎11-12-2020 08:21

I'm also having brightness difficulties and walked through the fixes and the issue has not been resolved. 

Best Answer
0 Votes

‎11-15-2020 06:12 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

In response to editwiz

‎11-15-2020 06:12 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

@editwiz Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes