Screen problems on Charge 3

[CartmelLU6]

Like many others, my screen has packed up too. Nothing suggested works - restart, long restart, change clock face. None work. I'm now afraid to touch the screen as I recently accidentally did an automatic reply to someone and said "No", which deeply hurt them, because my screen didn't show anything and I was tapping away trying to see what to do. I hope Fitbit can sort this. I've been a loyal user of Fitbit for almost six years now.

[AlvaroFitbit]

@CartmelLU6 Thanks for joining us! 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[CartmelLU6]

Thanks, the Support Team was very helpful

[AlvaroFitbit]

@CartmelLU6 really happy to hear that our Support team was able to assist you. Also thank you for sharing this as it encourage the team to keep up the good work and other users to contact them if they need help.

I'll be around.