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Screen problems on Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2021 13:39

‎03-30-2021 13:39

Like many others, my screen has packed up too. Nothing suggested works - restart, long restart, change clock face. None work. I'm now afraid to touch the screen as I recently accidentally did an automatic reply to someone and said "No", which deeply hurt them, because my screen didn't show anything and I was tapping away trying to see what to do. I hope Fitbit can sort this. I've been a loyal user of Fitbit for almost six years now.

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‎03-30-2021 14:51 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

‎03-30-2021 14:51 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

@CartmelLU6 Thanks for joining us! 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-05-2021 02:52

In response to AlvaroFitbit

‎04-05-2021 02:52

Thanks, the Support Team was very helpful

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‎05-03-2021 13:00 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

In response to CartmelLU6

‎05-03-2021 13:00 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

@CartmelLU6 really happy to hear that our Support team was able to assist you. Also thank you for sharing this as it encourage the team to keep up the good work and other users to contact them if they need help.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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