Screen problems with Fitbit Charge 3

[BeckyBex81]

Hello 

I am having issues with my Fitbit charge 3 screen, it has lost its pixels at the top of the screen.

I love my charge 3 and have had no problems up until now. So I am gutted this has happened, it’s only 11 months old.

Any suggestions on how to fix it would be really welcomed.

Kind regards 

Becky 

[SteveH]

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

[AlvaroFitbit]

@BeckyBex81 Thanks for stopping by!

Let me help you with this. Did you follow @SteveH suggestions. These includes the restart and contacting our Support team. I would like to confirm that you have tried these suggestions since I couldn't find any tickets for you for our Support team.

I look forward to your reply.

[BeckyBex81]

Hello guys!

I tired the suggestions Steve gave, but to no avail - I now need to raise a ticket with Fitbit support team

Kind regards
Becky

Sent from my iPhone

[AlvaroFitbit]

@BeckyBex81 thank you for the update.

I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[BeckyBex81]

Hello

My screen has got worse, to the point I cannot see the time. Or progress during some workouts.

I’m having to manually log work outs.

Proper gutted.

Kind regards
Becky Willday
Sent from my iPhone

[AlvaroFitbit]

@Kazbags65 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this. You can actually manually log sleep by following these instructions. Remember that you do need to have your tracker on your wrist as it detects how much you move during the night to see how deeply you have rest.

Let me know how it goes.