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Screen stopped working

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‎12-03-2019 19:16 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-03-2019 19:16 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My charge2 screen is not working.

It has stopped showing the time 1.36am The time here is 11.12am. The syncing device is 0429889969

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‎12-04-2019 12:25

‎12-04-2019 12:25

Hi @Whygo2em, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors of your Charge 2 are still flashing or is your device completely unresponsive? If you haven't already done so, please follow the next steps to restart your Fitbit:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted and let me know if you have any additional questions. 

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‎12-14-2019 19:27

‎12-14-2019 19:27

Ditto 

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