Screen too dim, doesn't respond to taps

[NJBean]

I noticed this morning that my Fitbit Charge 3's screen was much, much dimmer than normal and that it was no longer responding to my finger taps to activate the screen. I have to push the side button to get it to show the time ... and I have to be in a dark room to be able to read it! I have rebooted it, and at first the smiley face was nice and bright, but then it went back to dim. And it still doesn't respond to taps.

[JohnnyRow · Accepted solution]

Check it's not in Sleep Mode.

[NJBean]

That was it! No idea how I got it into sleep mode... but if it happens again, I'll know what to do. Thank you so much.

[okbotto]

Same thing with mine. It has been syncing for 8 hours and just finished.  I just did a reset, the smiley face appeared nice and bright, and then it went dimly lit again (it is not in sleep mode).

[HappyQuilter]

How do I know it is in sleep mode? I have no screen at all.

[DavideFitbit]

Hi, welcome to the Community forums @NJBean @okbotto @HappyQuilter, I'll be glad to help you with this.  

Thank you for sharing this information about what you've been experiencing with the screen of the Charge 3 that is too dim. 

@NJBean, it's great to know that you were able to resolve by disabling the Sleep Mode feature, thank you for sharing this update. 

@okbotto , since you already tried to disable the Sleep Mode and the restart procedure, I've proceeded to send your information to the Customer Support team for further assistance; you should be getting a reply soon. 

@HappyQuilter,  this option should be available on the Quick Settings. Press and hold the button, and swipe left to access the quick settings screen. 

When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

I've also been informed that you already contacted the Customer Support team about this, keep me posted on the outcome. 

Let me know if you have further questions. 

[rrrrosie]

May I ask, how did you get it out of sleep mode?  I think that may be my problem. Thanks in advance 

[JohnnyRow]

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@rrrrosie wrote:

May I ask, how did you get it out of sleep mode?  I think that may be my problem. Thanks in advance 

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You can always get to in 'Settings', but probably also if hold in side button a few seconds and look for 'Sleep' - might have to scroll down.

[HappyQuilter]

no i couldn't see the screen at all to get it out of sleep

[rrrrosie]

Many thanks, it worked

[Slownotdumb]

Thank you!

[DENBOAZ]

Same with me. Cant see the screen to know if it's in the sleep mode. sHould have access via iPhone

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Like Happy Quilter, if you can't see the screen you can't see any settings. Why can't this be done on the Fitbit app on an iPhone.

[DavideFitbit]

Hi, sorry for the late response! 

Thank you for sharing this update, it's great to know this has helpful for you @rrrrosie @Slownotdumb! 

@HappyQuilter, could you please try to look for the Sleep Mode option while you are indoors? Let me know if you're still not able to see anything on the screen. 

@DENBOAZ, it seems that you've contacted the Customer Support team about this as well, please keep me posted on the outcome. 

Let me know if you have further questions.  

[HappyQuilter]

No I have absolutely no screen. However if I use the watch, I can see my steps on my phone.
Thanks,Chris

[DavideFitbit]

Hi, thank you for your reply @HappyQuilter.  

Thank you for confirming that you already tried the steps suggested earlier. I've gone ahead and sent your information again to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me know if you have further questions.