Screen won’t let me scroll

[Brilie]

My screen is stuck on the clock and won’t let me scroll up or down.

[EdsonFitbit]

@Dozed123 Thanks for your response.

In order to obtain assistance regarding your iPad, you can reach out Apple Customer Support through this site.

If you have any question, please let me know.

[JennMatter15]

How do I fix this

[EdsonFitbit]

@JennMatter15 Welcome to the Fitbit Community.

I'm sorry to hear the display of your Fitbit Charge 3 is not working properly.

I would appreciate if you can confirm that you have followed the instructions provided above.

I'll be waiting for your response.

[Colette66]

Changing the clock face solved the problem for me. Thanks 

[EdsonFitbit]

@Colette66 It's great to see you in the Fitbit Community.

I'm glad to hear that you've been able to resolve the issue with the screen of your Fitbit Charge 3. Thank you for letting us know.

Feel free to contact us back at any time.

[Cboonzaayer]

I did this and it did not work. I’ve had mine for maybe two weeks. This is my third Fitbit and I’ve had nothing but issues with all three 

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community @Cboonzaayer.

I regret to hear that you are having difficulties with the screen of your Fitbit Charge 3. Thank you for trying to get it resolved before contacting us.

To evaluate this situation I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please don't hesitate to contact us back.

[Knowlson55]

I'm having the same problem too. Had it for Christmas 

[Dozed123]

I don’t need this!

Regards,

Moderator edit: personal info removed

[EdsonFitbit]

Welcome to the Fitbit Community @Knowlson55.

Could you please confirm that you restarted your Fitbit Charge 3 by following these steps.

If this doesn't work, you can perform a long restart by doing the following:

1. Connect the Tracker to the charging cable. 
2. While it is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The Charge 3 turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

@Dozed123, if you need assistance with your Charge 3 please let us know.

Please let me know if you have any question.

[Dozed123]

I don’t seem to be having that issue any longer, it was probably a beginners issue. If need be I’ll send you a message.

Thank you
Sent from my iPad

Moderator edit: personal info removed

[EdsonFitbit]

Thank you for your response @Dozed123.

I'm glad to hear that you are not experiencing issues with the display of your Fitbit Charge 3. Thanks for letting us know.

Feel free to contact us back at any time.

[KamiiNeko]

Mine is 4 weeks old and stuck on the clock, the restarts and cleaning has not fixed it, what to do next?

[EdsonFitbit]

Welcome to the Fitbit Community @KamiiNeko.

I'm sorry to hear that you are having difficulties with the touch screen of your Fitbit Charge 3. Thank you for trying different troubleshooting steps before contacting us.

I sent this information to Customer Support to provide further assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[Belfastja]

That worked!! Thank you for posting 

Moderator edit: format

[Jennifur106]

All I did was reset my clock face and I can scroll again!

[EdsonFitbit]

Welcome to the Fitbit Community @Belfastja @Jennifur106.

It's great to hear that you resolved the issue with the display of your Fitbit Charge 3. Thanks for taking some time to share this information with us.

On another note, you are welcome to visit the Discussions board where you'll find interesting topics to join.

Feel free to contact us back at any time.

[Ldspencer]

I had to do the restart 3 times before the smiley face would appear. The restart then worked and I could scroll. 

[JasonB91]

I'm having the same issue with the screen on my charge 3 not scrolling I've tried the hard reset and still nothing, I contacted customer services and they said they would send it higher but I haven't heard anything sinc, what happing fitbit??! I've only had it for 2 weeks and it's never worked properly 

[GenevaA]

I had the same problem beginning a few days ago- I couldn't scroll past my clock face. Updating the app and then changing the clock face did the trick very quickly.