I am now on my 3rd replacement for my Charge 3. I am really disappointed with the functionality & durability of this product.
May I make it clear that on each occasion the Fitbit Customer Support team have been really helpful & have replaced my watch without any trouble.
I was affected by the white lines screen problem on both my previous Charge 3's. This was within 6 months wear. I was offered the standard replacement or 50% off another product on my 2nd Charge 3 a few months ago. Wanting to to prolong my watch life, I kept on using the 2nd C3 until about a week ago, although it had already started to fail to log & save the details generated.
So, time for my 3rd, new C3. Charged it up, kept it on charge whilst attempting set up. Everything seemed ok, until I tried to use it & I needed a hardware update. So I started this off. It has now hung with a horizontal line across the face, showing incomplete set up.
Whatever I try to do isn't working:
* Hard reset - not responding
* Bluetooth off & on, uninstall C3 - not making a difference
* Uninstall Fitbit app & reload on both my devices - no difference
Neither of my devices can even find the C3 now as it's hung.
I am now letting it go flat so that I can have another go - wish me luck!
If anyone has any suggestions please let me know.
I certainly do not want a replacement nor am I tempted to spend more money on Fitbit using the 50% discount that seems to be the normal offer.
