Setup difficulties with replacement Charge 2

[Rio87]

Pretty disappointed. My original charge 2 screen was cracked, so sent it off for repair. They sent a replacement charge 2, which won’t connect to my phone, and therefore I can’t register it to use it. We’ve tried all their advice, and tried it on my husbands phone etc. still won’t register.

Fitbit have stated that because they’ve sent a replacement, I’m not eligible for another replacement. But the replacement they sent was faulty?! I’d have preferred to keep my old one with the cracked screen!

Anyone had similar problems?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Rio87, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.  

Let me know if you need anything else, I'll be around.