Setup difficulties

[YasminTyson]

I have a Charge 2/android app.

It's frozen on www.fitbit.com/setup and won't reset/restart or do anything!

Please help!

Moderator edit: Subject for clarity 

[Rich_Laue]

Hello @YasminTyson it is not frozen on this screen. Your Charge 2 is waiting to be setup to your account. 

First step is, while using the device to set it to up, goto the address listed which will direct you to the proper app. 

Then we need to perform an add device. 

How do I set up my Fitbit device?

Set up and get started using your new device

[YasminTyson]

Thanks. I've had it for 2 years. Always been fine. Won't let me set up on
the app either. But I'll Reinstall and try it out again.thanks.

[RicardoFitbit]

Hello guys! I'm here to help. I'd like to begin giving you a warm welcome to our Community Forums @YasminTyson. Also, it's nice to see you here helping other users @Rich_Laue. My apologies for the delayed reply.

@YasminTyson I'd like to share with you that the screen you're currently seeing on your device, same as @Rich_Laue said, is because your Charge 2 is not currently setup to your Fitbit account. Since you have had your Fitbit for about 2 years, I recommend you to check our help article: Why can't I set up my Fitbit device? and try the troubleshooting steps that are specified there. Please let me know how it goes, I'll be here if you need anything else. Also, thanks for troubleshooting this matter prior posting, your patience is appreciated. 

Let me know if you have any additional questions.