Shame on Fitbit

[UnhappyFLA]

Charge 2 was 6 months old when it died.  Fitbit sent new charge 2... could not set-up.  Sent it back..got another Charge 2.  Would not set-up (used phone, tablet and PC).  That was 6 weeks ago.  No communication from Fitbit.  Called this week... I was told "there may be a software update that will fix the issue."  Or I can purchase an Ionic ($249.99) with a 40% discount (never sent me the link not that I was interested).

HOW ABOUT HONORING YOUR WARRANTY, FITBIT!

[UnhappyFLA]

Thousands? If that's really the case that explains their lack of responsiveness, hoping we all go away. 

[MaximeRouthier]

I think it has something to do with programmed obsolescence

mine work but can’t record my peak heart rate. What use is it if it doesn’t do the job

[Golfer0823]

Same here.  Fitbit produces a piece of crap.  I've have spent hours and hours on 3 different fitbits just trying to get them to work. This replacement won't setup no matter what I do.  I followed ALL of their suggestions. 

[dflo]

I had the same problem with my Fitbit charge 2. It worked for about 3 month then it started disconnecting. I have reset it on several occasion and it will not stay connect. This is definitely crappy product and I will NEVER purchase another Fitbit product.

[Stoop]

What’s the firmware number? 

[MaximeRouthier]

mine is 22.55.2

and the symptom i got is that it won'T record my heart beat when it's over 170.
Actually it did once, the first time i used my charge 2, but not after that, i've had it for like 2 weeks now and if it is so, i'll just go and get a refund and buy something else.

[MaximeRouthier]

mine is 22.55.2

symptom: not recording peak heart rates

[MrsKrijgsman]

chatting to support now.

Replacement Charge 2 pebble won't pair.

So i have to send it back.

My band has broken so they're sending me a new one.

So i get a whole charge 2 in 2 pieces. Of which 1 won't work, yet they can't send me a whole new charge 2.

It is insane

[UnhappyFLA]

No matter how many Charge 2 replacements they send you... they will not pair! I have been playing this game for 6 weeks now.  They say it will be fixed with their next Android app update.  When it will happen? That Support does not know.  Total frustration

[UnhappyFLA]

But the fact is you paid good money for this product and it started malfunctioning during the warranty period.  How long are customers supposed to cool their heels before there is a satisfactory resolution? 

[MrsKrijgsman]

They say it's the app that has a bug.

So apparently it takes more than 5-6 weeks to find the bug and fix it.

Why not just use the old OS for the app.

That one worked. So just update us with a downgraded version and problem fixed.

But's that's probably a way to simple fix

[Golfer0823]

They send you another piece of crap so you'll spend $250 on a new fitbit.  I'll never give them another penny.

[Stoop]

Me neither! They couldn’t organise a booze up in a brewery!

pity there is a swear filter on here 😉

[Norman12]

Funny. I’ve been looking at purchasing a Charge 3, but I see lots of complaints. I guess I should count myself lucky, my Charge 2 works like a charm...

[UnhappyFLA]

My Charge 2 worked like a charm too. Until it just died one day. It's 7 weeks now. And counting..
Sent from Yahoo Mail on Android

[Golfer0823]

I had the same experience as Unhappy with 2 different Fitbits and then read on reviews that we are only 2 out of MANY people. They will send you a new Fitbit but it won't setup..  i am willing to spend whatever I need for a good tracker but obviously it won't be Fitbit. They send you a tracker that won't setup and then give you a great offer for a more expensive tracker. Great marketing but didn't work this time.

[icardone]

I bought a Fitbit Ionic a year and two weeks ago and it have just got bricked. I've tried a factory reset as it was having some connection issues and puff. It never went on again. Customer services went through all the stuff that is already on the manual and I've tried before contract them. And then just told me that I have a dead device, not elegible for replacement. I cannot understand how a working device that went through a regular procedure, following the steps indicated in the manual get bricked and the company don't assume any responsibility. Please, just avoid Fitbit. It's overpriced when you considered what it last and the customer service they give you for that price