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Silent Alarms Adding Steps

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‎10-09-2018 23:49 - last edited on ‎11-17-2020 15:47 by Fitbit Moderator

‎10-09-2018 23:49 - last edited on ‎11-17-2020 15:47 by Fitbit Moderator

Has anybody else found that silent alarms on the Charge 3 (for those who they’re working for) add quite a number of steps to their Charge 3 when they go off?

 

Steps aren’t added when notifications are received just with the silent alarms.

Community Council Member

Sean | London, England

Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)

Please visit Fitbit Help if more help is needed

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7 REPLIES 7

‎10-10-2018 13:51

‎10-10-2018 13:51

@seantnash I hope you're doing well! Thanks for reporting the situation you are experiencing with your Charge 3 alarms tracking steps.

 

I haven't seen this before. How many steps is it tracking when it goes off? Try restarting your Charge 3 to sort this out.

 

Keen to hear if any other users have experienced the same?

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎10-10-2018 13:54

In response to SantiR

‎10-10-2018 13:54

@seantnash, @SantiR We had another report of this and I was able to replicate just now. I'm going to let our team know and will update once I hear further. 

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Best Answer

‎10-10-2018 14:21

In response to KateFitbit

‎10-10-2018 14:21

Lovely thank you @KateFitbit. It’s adding about 10 steps for every buzz of the alarm. I’ve tried resetting, changing to dominant wrist setting, changing intensity of vibrations. None of them cured the issue unfortunately.

Community Council Member

Sean | London, England

Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)

Please visit Fitbit Help if more help is needed

Best Answer

‎10-11-2018 07:20

‎10-11-2018 07:20

Hello,

 

This is my first Fitbit so I am not sure but is it normal for the step count to be affected by the device's own vibrations?

 

I tested the countdown application and set it to 15 seconds. It vibrates when it reaches zero and I am not looking which is great. What's not so great is that it adds about 20-30 steps. Vibration setting is at normal and I can reproduce this every time.

 

Anyone else having this issue? 

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‎10-11-2018 07:46

In response to Dchr

‎10-11-2018 07:46

I’ve had exactly the same problem but with silent alarms. It definitely shouldn’t be happening and I’ve reported it to Fibit support.

 

One of the moderators on here also replicated the issue so has also flagged the issue to them.

Community Council Member

Sean | London, England

Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)

Please visit Fitbit Help if more help is needed

Best Answer

‎10-11-2018 08:02

In response to seantnash

‎10-11-2018 08:02

Thank you for clarifying this. Hopefully it gets fixed with the next firmware update. 

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‎03-04-2020 22:58

‎03-04-2020 22:58

Is this problem solved? I can't believe this problem still exist and more then one year already passed! I noticed when silent alarm buzzes it makes steps. Also tried with counting down, as someone mention, and succeed to reproduce. Fitbit common! 

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