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Sleep Log weekly hours are incorrect on app

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‎03-31-2020 10:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-31-2020 10:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My fitbit phone app is not correctly showing my hours slept when I try and look at Total Hours slept for the week or the month.  The hours are 25+ times higher.  It work s fine for the daily logs, but it escalates for the weekly and monthly.

 

I have restarted phone and app, but it hasn't change in several weeks.

 

Any suggestions on how to fix this so I can see correct info for weeks and month?

 

Dean

 

 

Moderator edit: updated subject for clarity

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‎04-19-2020 11:15

‎04-19-2020 11:15

@dpax Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your sleep logs showing incorrectly on the Fitbit app and thank you for troubleshooting this issue. Could you share a screenshot of what you are seeing on your Fitbit account? Which phone are you using and which OS version is it running? Try logging out from the app (not only force closing it), restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

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