So my FitBit Charge 2, which is approximately four years old, has stopped displaying/recording sleep stages (almost four years to the day I began using the FitBit). It is able to determine when I fall asleep/wake, with the occasional line to show restlessness but no display of my stages. The Fitbit has no problem tracking and syncing heart rate data.
What I have tried over the last month:
- With the app log I have tried clearing the cache/data.
- The firmware is up to date.
- I have wiped the back with a damp cloth.
- I have restarted/reset the Fitbit.
- The Fitbit is not on sensitive (I have placed it on sensitive but it does not display stages only the cluster of restless lines).
- I do not click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App.
- I have tried to open the sleep recording, click on edit (pencil), then adjust the start or end time by a minute. No joy.
- I have turned off the Bluetooth overnight and reconnected in the morning.
- The battery is charged.
- I have changed sleep positions, back (the usual), right side, left side.
- I wear the Fitbit on my right wrist so I moved it to my left. I have worn it on the inside of both wrists and even shaved the hair on my outside of my wrist where it sits.
- I have worn it high and low on my wrist, tighter and looser.
Of course I have searched the forms and most of what I have tried is from those forums.
A conspiracy minded friend suggested FitBit ceased the feature for an older model so I would be compelled to purchase a new FitBit. But that thought is squashed by the discussion of how much brand loyalty exists and why a person would not just go for an Apple watch if their current product fails.
Thoughts? thank you
(Apparently I do not have permission to upload images but I will assume one can figure out what the lack of stages and score looks like as others have been able to include images)
