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Sleep data not recording on charge 2

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‎02-22-2019 00:41 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-22-2019 00:41 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

 I have been getting simplified sleep data on my charge 2 for the last 4 nights. I have turned my Fitbit off and on, cleaned the sensors and wristband and ensured I am wearing it 2 finger lengths above wrist bone as advised. What else can I do to correct this? Could the recent update have caused this?

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2 REPLIES 2

‎02-22-2019 07:24

‎02-22-2019 07:24

My fitbit app suddenly started showing only heart rate. I no longer can see how I slept. Since I have sleep apnea that was important to me. 

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‎02-23-2019 14:47

‎02-23-2019 14:47

I've recently seen the same and have gone through the recommended resets. This appears to have been an issue back in 2017 (search older  threads). The device will display sleep stages in the morning but if I remove the device for any length of time, it interpretes that as sleep and adds the time to the Morning reading which then erases the sleep stages to simplified sleep patterns. This is not an unknown issue. I have a call into customer service for this and to ask for a link where I can download an unabridged User Guide.

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