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Sleep graph showing double time

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‎07-22-2019 19:14 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 19:14 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

For one day last week, my sleep graph is showing double time to the actual sleep in the log. Log entry is correct, but the graph is not correct, even after reinstalling the app. What could be the reason?

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‎07-23-2019 11:04

‎07-23-2019 11:04

@Sekh30, welcome! It's great to see you around! 

 

Let me help you with your sleep graph and thank you for troubleshooting this issue. Try logging out from the app, restart your phone and log back in. Make sure that the app is up to date. If the issue persist please share some screenshots and information about the phone you are using including OS version.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎07-23-2019 11:04

‎07-23-2019 11:04

@Sekh30, welcome! It's great to see you around! 

 

Let me help you with your sleep graph and thank you for troubleshooting this issue. Try logging out from the app, restart your phone and log back in. Make sure that the app is up to date. If the issue persist please share some screenshots and information about the phone you are using including OS version.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 13:50

In response to AlvaroFitbit

‎07-23-2019 13:50

Thx for quick response. I tried all options and even reinstalled the Fitbit app, without much success. Following are snapshots. I am using Android 8.1.0. When I tried removing the check box for accepting the solution, that's posted as accepted solution. 🙄

Screenshot_20190723-163439.png

 

Screenshot_20190723-164735.png

 

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‎08-02-2019 08:55 - edited ‎08-02-2019 09:03

In response to Sekh30

‎08-02-2019 08:55 - edited ‎08-02-2019 09:03

I am having the same issue.

I have found if you delete the sleep log and add a log for the same time period manually it will no longer appear as doubled in the graph and it has sleep stages instead of basic tracking in the log entry.

Before:Screenshot_20190802-101401.png

After deleting log and adding manually:Screenshot_20190802-102615.png

 

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