Sleep graph will freeze Fitbit app

[lubamak]

I’ve misplaced my previous Fitbit in October and in October this was an issue already. I haven’t used the Fitbit app since then you’d think they’d fix the problem by February.

I cannot open the sleep option on the app (iPhone). The whole app freezes. I have done everything suggested to me in October and before October as well. Logged out, restarted the app, restarted my phone... nothing helps. Why is it still an issue?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @lubamak.

Thanks for troubleshooting this Fitbit app issue. Can you please provide me with a photo of your phone when freezing by following the instructions provided in this post?.

I hope to hear from you soon. 🙂

[lubamak]

This is what happens when I try to click the sleep option. Everything freezes! Very frustrating.