Sleep tracker stopped tracking

[Spiney]

Any ideas as to what I need to do to fix my sleep tracker? It stopped tracking my sleep a week ago.

[SunsetRunner]

Good Morning,

My "problem" isn't that my Fitbit One has stopped tracking my sleep, it is that it apparently tracked my sleep when I'm not wearing it.

Last night just before I went to bed I saw my fitbit was very low, not quite dead.  So I put it on the charger for the night.  My cell was also on its charger,

I went to bed about 11pm was up at 6:20am.  When I took my fitbit off the charger and logged in with weight, sleep times (knowing it would just show times), imagine my surprise when I was shown I fell asleep in 1 minute (not true), the graph showed a flat line but the words were I was awake 3 times and restless 5 times. 

Curious to know why I got this report which cannot possibly be correct since not only was I not wearing my fitbit one, it was in another room.

Margie

[Chris4]

My sleep tracker has worked well until last night.It told me that I woke at 3.30 which I did however I went back to sleep & it shows nothing for after 3.30 am ? It also appears that I had been sleep wlaking !! Anyone else had this & know what to do please ?

[SantiR]

@Chris4 Welcome to the Fitbit Community! I recommend changing the sleep setting to "normal" as it will only count significant movements as being awake while the "sensitive" will record nearly all movements as time spent restless or awake. You can also try restarting your Charge HR. To add the sleep log that is missing, you can do so by manually adding it on the app or online dashboard. 

Let me know how it goes! 

[nlabran]

Mine stopped a few days ago as well. Per this thread, I've tried restrating my tracker and my phone. I've uninstalled and re-paired my tracker. Still not working. Any other suggestions?

[jeffkross]

Did you try holding in the button a couple of seconds to toggle the notifications on/off?

[jeffkross]

Did you try holding in the button a couple of seconds to toggle the notifications on/off?

[kmscouts]

As I mentioned - mine started one last time but then stopped. I am going to order a new one - likely tonight. I will monitor this one because I think I should be getting more than a year from a piece of equipment such as this.


Kevin

[kmscouts]

As I mentioned - mine started one last time but then stopped. I am going to order a new one - likely tonight. I will monitor this one because I think I should be getting more than a year from a piece of equipment such as this.


Kevin

[nlabran]

Not sure I'm following you. Holding the button in for a couple of seconds starts the stopwatch. Which notifications are you referring to?

[Spiney]

I agree! Good luck with your new one.

Sent from my iPad

[Spiney]

I agree! Good luck with your new one.

Sent from my iPad

[SunsetRunner]

It has been so long since I posted this problem. I don't even remember when I posted it, but was surprised to suddenly get 8 responses today. Two of them were the same one, congratulating on getting a new unit. I didn't.

As I recall I did get it working for a day or two and it stopped again so I just said screw it and I simply don't use that function anymore. Decided my time and keeping an even stress level was to valuable to be bothered by some stupid piece of technology. I track my sleep now the old-fashioned way, by the clock and how I feel in the morning.

LSKKMa

[SunsetRunner]

It has been so long since I posted this problem. I don't even remember when I posted it, but was surprised to suddenly get 8 responses today. Two of them were the same one, congratulating on getting a new unit. I didn't.

As I recall I did get it working for a day or two and it stopped again so I just said screw it and I simply don't use that function anymore. Decided my time and keeping an even stress level was to valuable to be bothered by some stupid piece of technology. I track my sleep now the old-fashioned way, by the clock and how I feel in the morning.

LSKKMa

[SunsetRunner]

It has been so long since I posted this problem. I don't even remember when I posted it, but was surprised to suddenly get 8 responses today. Two of them were the same one, congratulating on getting a new unit. I didn't.

As I recall I did get it working for a day or two and it stopped again so I just said screw it and I simply don't use that function anymore. Decided my time and keeping an even stress level was to valuable to be bothered by some stupid piece of technology. I track my sleep now the old-fashioned way, by the clock and how I feel in the morning.

LSKKMa

[jeffkross]

If you're looking at the initial clock face, holding the button in for a couple of seconds is how you toggle the notifications on and off.

[jeffkross]

If you're looking at the initial clock face, holding the button in for a couple of seconds is how you toggle the notifications on and off.

[nlabran]

Hmm, on mine that starts the stopwatch.

[jeffkross]

Cycle thru the screens on the watch by pressing the button once at a time. When you get to the notifications screen, if it says "Notifications off" hold it in for a couple seconds to turn them on. If you never cycle to a notifications screen, then that option isn't turned on in the app. Go to the menu settings in the app and enable notifications, then try the above again.

[nlabran]

Well this is awkward, I don't have that as an option in my app. Notifications is not an option for my Customize Display options. I only have Clock, Steps, Heart Rate, Distance, Calories, and Floors. I just checked and there's no updarte available for the app.  Hmmm. I do have a Notifications option in my settings. But the only thing there I can change is Calls on or off.

[nlabran]

I think I've discovered the problem on mine. The heart rate tracker isn't working. I have no flashing green lights coming from underneath.Pretty sure that's how the sleep tracker works, based on heart rate. Perhaps my tracker, which is a little over 1 1/2 years old, is dying.