SmartTrack activities aren't syncing

[Bag68]

Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing

Moderator edit: subject for clarity

[SunsetRunner]

I am having a similar issue in that since Monday my app is not auto-recognising any exercise.  Annoying!

[Bag68]

Feel better that it's not just me

[NettieDunn]

My exercise isn’t updating either. So annoying as I managed my first 10k run in a year and the steps have registered but nothing else.

Moderator edit: content

[Bag68]

Thanks so much.. makes me feel better

[CBudler]

Having the same issue! Maybe if everyone reports this something will be done👐

[Miffysmum]

Me too. As of yesterday I walked to and from work as normal and also did a 4 mile run later but none of it registered. The steps were there but the exercise itself was not.

[trufflemuffin]

Mine hasn't synced exercise since Monday, active minutes are ok, but doesn't recognise walks etc.

[Bag68]

Mine too !

Sent from my iPad

[NESQ2020]

I am on phone with FITBIT right now. Looking for the issue,   doesn't seem to see any problem but he still looking.

[Bag68]

Thanks...I have received 3 other replies including yours with people
experiencing the same issue...I am in South Africa otherwise I'd also be
calling them !

[NESQ2020]

They said try this.  

To restart Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

[Bag68]

Done... still no exercise update

[NESQ2020]

I emailed FITBIT support to tell them the instructions you tried did not work.   I don't have my charger with me so I could not try it.

See if they answer

[Kade32173]

Mine to. It hasn't been syncing up since the day before. It didn't add all my steps, but it's also tracking the steps from yesterday that I did.

[Bag68]

Mine has only now reflected the exercise I did today and updated my days to
3... before I was on 2 out of 7

[Bag68]

Mine has just updated to reflect my days of exercise and the exercise
itself ! Hope yours has rectified as well and thanks for all your help xx

[SunsetRunner]

Hi All, my app is now up to date.  Thanks for the replies.

[chriszoeller]

Mine as still not updated.  No exercise recorded since Monday!  Frustrated!

[Xrayrox]

Tried this and still not working. Records steps but not my run. Ugh very frustrating