SmartTrack activities aren't syncing

[Bag68]

Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing

Moderator edit: subject for clarity

[Kelfran70]

Having the same issues. so annoying to say the least. We know how to uninstall and reset the thing. How about fixing it so it actually works!

Moderator edit: format

[Kickinkristen]

Well hopefully since so many of us are having issues and letting them all
know. It will be a quick turnaround 🤞

[Kelfran70]

I hope so, I messaged them on twitter too. I’ll let you know if I get any different response than what everyone has already heard.

[Xrayrox]

They seem to have a canned answer for us all🙄reset, change wrists etc and none of it works

Sent from my iPad

[Kelfran70]

Yep got thE same article about switching hands. What a joke! They can’t even admit when there is an issue. I think it’s time to stop

investing in fitbits and find an alternative that actually helps when you contact them with an issue. 😡

[Kickinkristen]

It's frustrating cause it can get it to sync once after we reset the Fitbit on the app, like it's your first time setting it up, then 5 mins later it won't sync up! 

[Lesley57]

Mine doesn’t sync if I’m on my Wi-fi since the last Apple update. If I leave the house then walk for about half an hour away from Wi-fi, it often syncs. Ridiculous. And still not syncing any exercise other than steps. So fed up with Fitbit not acknowledging the problem and not fixing it. 

[NESQ2020]

Afternnon it worked  .  This morning not working again.

[Bag68]

So far.. I'm ok... hope yours comes back soon

[NESQ2020]

Rec'd a response from my email to fix the issue.  They told me I can manually enter the exercise.  And no reply to fixing the issue on their end.  

[LMR96419]

I was told the same thing.  Why didn't they just say we are having issues and are working on it?  I spent way too much time with tech support yesterday wasting their and my time.

[Xrayrox]

Part of the problem with manually entering the exercise is that it already counts steps ,but not the exercise for that day. I tried that yesterday and it added 5000 steps I had not taken so my total steps was way off ugh

Sent from my iPad

[Tillypod]

I contacted them through twitter yesterday evening & got the standard replies that everyone else suggested - they suggested i manually log exercise - i said that is not the point - i don't want to have to remember to do that! I also said that there are lots of people with the same problem - miraculously it has just recorded my brief lunchtime walk but still not synced the data for Tues & Wed. They also suggested the long restart which i had done several times anyway... Not vey satisfactory reply

[MsFraggleRed]

Mine seems to be working again too as of yesterday afternoon! Keeping my fingers crossed!

[Lindbows]

HiStrangely nothing at all yesterday,  but has registered this morning.  Very odd!

Sent from Yahoo Mail on Android

[Xrayrox]

Mine just did the same thing. Nothing yesterday and 2 hours after my run it has shown up? Still did not update yesterday. Hope this lasts

Sent from my iPad

[Lindbows]

Yes,  hope just a blip!

Sent from Yahoo Mail on Android

[Kelfran70]

Mine worked this morning too. Hopefully that’s the end of it. Never updated Tuesday’s work out though. 

[Lindbows]

Hope just a blip

Sent from Yahoo Mail on Android

[Kickinkristen]

I woke up with it unsynced again. Tried doing what I did yesterday where I
delete my charge 3 off my app account and re-set it up like it's brand new
to me and it won't even do that now. Everytime I put in the 4 digit code it
gives me an x on my watch!