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Smiley face won't go away

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‎07-08-2019 19:25 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-08-2019 19:25 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

I swam for the 1st time with my fitbit yesterday and later noticed a solid white line across face of watch. Battery died overnight, plugged in to recharge today and now i have a smiley face that won't go away. Watch is unresponsive. Any suggestions on how to troubleshoot?! Thanks in advance.

 

Moderator edit: label.

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3 REPLIES 3

‎07-09-2019 01:20

‎07-09-2019 01:20

Hi @Amo_nyc  I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-09-2019 09:16

In response to NellyG

‎07-09-2019 09:16

Nice to see that you're digging into the Fitbit Forums @Amo_nyc, let me give you a warm welcome to our Community.

 

Thank you for bringing this to our attention @NellyG. 

 

Thanks for reporting the issues with the display of your Fitbit. In this case, I'd suggest to restart your Charge 3 and try to change the clock face of your device. If that doesn't work you can also try the long restart: 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and a total of 7 short vibrations occur. The progress bar completes.
  6. Remove the device from the charging cable. The device shuts down.
  7. Plug the device into the charging cable again. 

I'll be looking forward to your new comments.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-18-2020 06:22

In response to YojanaFitbit

‎07-18-2020 06:22

So I've have my charger 3 and I had a white line. I put it on the charger and now I have a smiley face that won't go away. I tried plugging it back on charger and turning on and off but smiley face still won't go away. 

 

Any suggestions?

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