help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Software Update for charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2019 03:45 - last edited on ‎09-09-2020 14:59 by Fitbit Moderator

‎10-04-2019 03:45 - last edited on ‎09-09-2020 14:59 by Fitbit Moderator

Even with support of Fitbit Hotline it was not possible to solve my problem: We could not solve the problem to update the software due to connection problems. Also with computer and connection via cable no chance. The problem is obviously the software, and the company is not able to solve its own problem. The daily synchroniziing af measured data runs smoothly.  Does anyone have the same problem? 

Best Answer
Labels:
2 REPLIES 2

‎10-06-2019 09:59 - last edited on ‎03-07-2025 07:00 by Fitbit Moderator

‎10-06-2019 09:59 - last edited on ‎03-07-2025 07:00 by Fitbit Moderator

@Richard_Keller It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you updating your Charge 2 firmware. Lets try clearing the connection between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-08-2019 06:09

In response to AlvaroFitbit

‎10-08-2019 06:09

I have tried all these stuff.   Also via PC und cable. Nothing helped!

Best Answer