Step count reducing after syncing

[MarcCrys3]

Two days in a row, my step count in the app and device are going the wrong direction.  I watched the step count go down by 3000 steps.  I have spoken with two customer service reps and no one has been able to help or act like they even know this is an issue.  I am beyond frustrated and ready to return the device.

Moderator Edit: Clarified subject

[Beckiheath]

Mine too. I've reset it hundreds of times and it catches back up and then disappears again almost straight away. I hit my target Monday and Tuesday and the app is currently saying I did less than 1000 steps on both days. It's so frustrating! 

[MarcCrys3]

I returned mine today and reactivated my Charge 2. No issues at all with
this device.

[bratzilla]

it's not the charge 4.  it's the app.  I bought the charge 4 because the same thing was happening with my charge 3.

[manifestbethany]

This is happening to my Charge 3 right now and I was looking into getting a Charge 4. Looks like I'll be passing on the 4 and just switching brands then. Cool.

[MarcCrys3]

No issues Charge 2.

I have already returned mine and went back to Charge 2.

Moderator edit: merged reply

[bratzilla]

I would if I didn’t have so many friends and family with fitbits. 😐

[LauraNewton1]

It makes me so sad I’m giving it a week then it will have to be returned as only got it for the steps etc to go against my friends 😢

So lucky my this is why I think it is strange they are saying it’s the app yet everyone I personally know it isn’t happening to yet fit bit said on Monday I got over 14000 steps but my app and fit bit said 136 at the end of the day even though it has logged my walks that day

Sent from my iPhone

Moderator edit: merged reply

[bratzilla]

It’s very frustrating.

[Beckiheath]

I've fixed it for a minute by deleting the fitbit app and hoping they
update it in the next few days. It doesn't seem to have lost any steps
today

[bratzilla]

I did that the other day. It got a little better. It’s not saving all my
steps but it’s not deleting thousands at a time like it did the first two
days.

[Rich_Laue]

We have been told a release is coming soon to fix this.

[Beckiheath]

I disconnected the device from the app, deleted and reinstalled fitbit app
and reconnected yesterday and it didn't lose any steps yesterday. That
might work for you too.

Have you disconnected from the app, deleted it and reinstalled and
connected your fitbit again? That worked for me yesterday

Moderator edit: merged reply

[Rich_Laue]

@Beckiheath your removed the tracker from your Fitbit account.

So your saying that once removed and reinstalled your step count increased?

By tonight the fix should be installed on the Fitbit server.

[Beckiheath]

Yes it went back to what it should have been for that day (but not the ones
before) and it seems to have been fine since

[LizzyFitbit]

Hi everyone. I'm glad to see you here in the forums. @Rich_Laue, thanks for stopping by to help our members.

Thanks for sharing that your steps aren't being synced correctly to the Fitbit app. I'm sorry that you're having this experience and appreciate every troubleshooting step tried prior posting. As some of you know, our team is aware that the Fitbit app isn't logging your steps correctly and they're further investigating to identify the root of this situation and the fix. Be sure to keep your Fitbit app updated to ensure you receive the quickest resolution.

I'll be around if you have another question.

[sew1der]

My data way off 5,000 steps per day disappear and calorie count assumes I do triathlon every day!

[21perrylj]

Hi! I charged my Fitbit last night and checked the app this morning and I’ve lost over 20,000 of my overall steps. I’ve tried deleting the app and reloading, but no luck! Not sure what to do. 

[SarahW1972]

Me too, I lost 4000 today, really hacked off 😞  I know it's dropped because it went ballistic on my arm when I hit 17000 while I was out, and hit nearly 20000 by the end of my walk.  Now it's down to 16000.  NOT impressed.

[21perrylj]

It’s truly so upsetting. Especially when you feel like you’re working so hard and want to track it all! Ugh! Sorry it’s happening to you too!

Sent from my iPhone

[Paulsued]

I am having the same problem with my charge 3.  Mine drops about 3k steps every Thursday afternoon, I once went down from 27k to 13500. Driving me nuts.  Have you resolved your problem and if so how?