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‎06-08-2022 07:53 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-08-2022 07:53 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

Today after walking about 3 miles, my Fitbit 4 showed .96 of a mile. This has never happened. It is fully charged. What happened and how can I correct it?

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‎06-08-2022 11:55

‎06-08-2022 11:55

Hello @BCase13 

It’s definitely not correct as you stated. I would try restarting your Charge 4 and see if that improves things. You will not lose any of your data doing a restart. Here’s how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Please let me know if this answered your question and help the accuracy issue 

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‎06-08-2022 18:51

In response to SunsetRunner

‎06-08-2022 18:51

@SunsetRunner , Thank you for your help and link shared. 

 

@BCase13 , A warm welcome to the Community! Thank you for your message. 

 

Just adding some info to the one shared by MegaBite .

Please make sure that your personal information ( Gender, high, weight, etc) is correct . 

Also if you haven't done so, please add your stride length to your information. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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