Step didn't restart

[Blackstar111483]

I woke up at 5:30am and I noticed that my steps didn't restart. How/what can I do to get it to go back to zero?

Thank you

[VPless]

Same for me. Showing yesterday’s stats. 

[Blackstar111483]

Has anyone responded to you yet? This is crazy

[JennV]

My step counter also never reset. Everything else is fine. I tried a reset twice, too!

[Emilyh23]

I am having the same issue

[GrannyCarol]

I've got the same problem

[JennV]

So will someone from Fitbit reply to our issues??

Sent from my iPhone

[Barrheadlass]

Same issue here!

[Coblib]

My Fitbit did not restart at midnight.  What can be done 

[DebS2042]

I have the same problem this morning! I thought it was because my battery was completely drained. Hope this gets corrected soon

[Blackstar111483]

I sure hope so 

[Mcmomfit]

Mine too 

[Arg97oh]

Same here!

[Amber-RN]

Same here. Mine didn’t restart at midnight. 

[Rlbeck]

Same issue for me too

[kwenger98]

Same thing happened to me! Hoping this is fixed soon!

[Jannan19]

I tried restart 3 times and am now on Live Chat asking her to escalate this issue since none of us have heard from Fitbit. She is telling me to monitor my tracker today and see if it automatically resets at midnight tonight. After I told her about the Forum, she said that they are already aware of this issue and are working to identify a resolution as quickly as possible. Interestingly, she can see my actual steps taken today, instead of the duplication from yesterday. 

[DebS2042]

Thanks for your help! Good to know that they are aware & working on this problem.

[JennV]

FYI I called Fitbit support. She said it was most likely due to time change & how it relates to the App. Your steps will hopefully reset at midnight tonight

Sent from my iPhone

[Mcrawf]

I am having the same isssue