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Step tracking accuracy issue

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‎02-01-2020 21:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-01-2020 21:39 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My fitbit step track is giving me wrong steps. How do i fix it ?

 

Moderator edit: Subject for clarity 

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‎02-01-2020 22:15

‎02-01-2020 22:15

First thing to do is set your Stride Length

Then do a restart

 

Let us know if it helps

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-05-2020 10:57

In response to WendyB

‎02-05-2020 10:57

Hi @Katietowner93, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. I suggest you to follow the steps that were shared by our friend @WendyB and then check all the information that's specified on our help article: How accurate are Fitbit devices? and let me know how it goes.

 

Keep me posted.

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