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Steps on update are gone

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‎08-13-2019 04:03 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎08-13-2019 04:03 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

This new update is awful. 

I had my steps until midnight last night and they disappeared on my dashboard and only shows calories. I see people asking the same questions but I don’t see any information on how to fix it. 

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‎08-13-2019 04:06

‎08-13-2019 04:06

I am having the same problem this morning on the app. My steps, steps per hour, and sleep disappeared from the dashboard, and I cannot get them back. It shows calories burned where I used to have my total step count for the day. This is very disappointing.

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‎08-13-2019 09:26

In response to amandarickard

‎08-13-2019 09:26

I actually logged in on my laptop to my Dashboard and it seemed to fix the problem when I relaunched the app. 

Maybe try that out? Hopefully they will change the new platform. 

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‎08-13-2019 10:40

In response to Jena.

‎08-13-2019 10:40

I did a lot of things (e.g., deleting the app, restarting my phone, deleting the device, etc.). Eventually, it resolved on its own. Thanks for the tip, though. I will try that too next time.

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