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Steps won’t restart after midnight

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‎08-22-2019 05:04 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-22-2019 05:04 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hello everyone! 

My fitbit has not going back to 0 steps after midnight. 

It has been doing this for 3 days in a row, s 

o the amount of steps I have is none sense. 

How can I make it go back to 0 steps at midnight? 

It used to be automatic. 

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‎08-23-2019 13:57

‎08-23-2019 13:57

Hello @Cpgdls it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, certainly your device isn't working as the way we designed it. If you haven't already done so, please restart your device following the next steps and let me know if this process restarts your steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted.

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