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Strap Popping Off

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‎07-26-2019 05:17 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-26-2019 05:17 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I've had my Charge2 for about 18 months, and the strap has started popping off at one side. I'd be happy to buy a new strap, but can't find them in your online store. You only seem to sell straps for the newer Charge3 😞 Can I not see for looking?

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‎07-26-2019 15:23

‎07-26-2019 15:23

Hi @ShelaghG Sorry to hear about your strap. I did a search of the Official Fitbit Store and found the Large Classic Blue Band is still available for purchase. If this is not suitable, then I would suggest looking independently online for a 3rd party strap which I'm sure you will be able to find.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎07-26-2019 15:23

‎07-26-2019 15:23

Hi @ShelaghG Sorry to hear about your strap. I did a search of the Official Fitbit Store and found the Large Classic Blue Band is still available for purchase. If this is not suitable, then I would suggest looking independently online for a 3rd party strap which I'm sure you will be able to find.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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