Strap keeps coming out

[Furkibinti]

Hi... So im here here teaching my Zumba class and while doing Zumba my band just came out.. not from the buckle but from the main head part.. everything seems to be fine but lately it keeps on coming out easily. What should I do?

[Kelle202]

I have the same problem. 

[AlvaroFitbit]

@Furkibinti @Kelle202 Welcome! It's good that the community is growing! Sorry to hear about your band coming off. Try pulling the metal tab on the band to the outside to it betters secures your tracker.

Let me know how it goes!

[Kelle202]

I have had my Fitbit about 9 months. Now the second strap had come off and I can't get this one reattached. Disappointing it only held up a short time period. Thinking maybe I need a new band, but still have concerns about it attaching.

[LynnMoon]

I don't think I know how to implement your suggestion. My assumption is that it's the wear and tear aspect of most products. But I' sad in that my strap is a limited edition so I would have to buy a replacement that doesn't match my watch at all.

[Maz52]

I am in the position also we’re the strap is coming undone from the main part of the watch.  This is a replacement strap which Fitbit sent so in theory only lasting about 12 months, I have read comments and make sure it’s securely attached but still comes undone, so I have emailed Fitbit and am awaiting there reply

[AlvaroFitbit]

@LynnMoon @Maz52 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your band falling off and for the delay in my reply. Also thank you for checking this thread for suggestions. At this point please let our support team know so the can further assist you. @Kelle202 I noticed that you don't have any ticket with them so I went ahead and created one for you. You will get an email from them. 

@LynnMoon @Maz52 I could see that you do have tickets with them so I wanted to know if they were able to help you.

I look forward to your reply!

[LoveWalkies]

I've had my Fitbit since July 2018 and have the same problem of the strap falling out from the unit. Would this be covered under warranty - surely the strap should last more than 6 months?

[Tony.r]

@LoveWalkies  It's defiantly worth logging a  case with Customer Support to see if they can cover it.

[Maz52]

My original one lasted approx 18months contact them

Sent from my iPad

[LoveWalkies]

Thanks! I contacted Customer Support and they will be sending out a replacement. Result!

Sent from Yahoo Mail on Android

[AlvaroFitbit]

@Maz52 @LoveWalkies Welcome! It's good that the community is growing! Sorry to hear that your band is comming off and for the late reply.

@LoveWalkies happy to hear that Support was able to replace the band for you.

@Tony.r @Maz52 thank you for your help in this thread.

I'll be around!

[Tony.r]

@LoveWalkies good to hear its all sorted. 

[LoveWalkies]

Thanks, it was all surprisingly easy to get a replacement!

Sent from Yahoo Mail on Android

[LoveWalkies]

Thanks for your help Tony.

Sent from Yahoo Mail on Android

[Tony.r]

@LoveWalkies your welcome.