Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[Pqr81]

Yes having this problem this morning. Synced up fine yesterday but now not visible even to Bluetooth. Hope they come up with a solution soon

[macsihoe]

mine stopped working in July. I've only had it since April. Not feeling impressed.

Look forward to any ideas people share. I have a charge 3

[Dean80]

Mine too and now will not communicate at all .... have not used it in months and I hate not having it but can't get any answers! 

[Kiragojira]

Yep been having syncing issues since the update, now this evening it’s not synced the last 5 hours, not recognised by bluetooth after switching that off/on, rebooted the fitbit itself, deleted and re-added the app, turned my phone off and on again, all to no avail. I’ve messaged them on Facebook so we’ll see. 

[ChrisFtBt]

Same problem here. Purchased fitbit charge 3 yesterday. Charged it up and updated to new software Working for a day. Now not syncing nor will it now pair with bluetooth. If it's not working by tomorrow I'll be looking for refund on Monday.

[Glenysjw]

My Fitbit quit working too, has anyone received any answers? 

[Pqr81]

I have had my charge 3 since early August. It has worked great up to now, which would lead me to suggest is a Fitbit app / company / server issue. It synced first thing yesterday morning, and not since. I'm on Motorola g5s - OS8.1

[Kiragojira]

I would, go with Apple or something, wish I could afford to, my fitbit has a white led strip down its face which drains the battery very quickly, fitbit won’t do a **ahem** thing because I purchased it brand new on ebay. Totally stuck with it. 

[macsihoe]

I heard that the latest iphone update screwed everything up. I'm heading to
London Drugs Tech dept. next. If it doesn't work I'm going to ask for a
refund! sigh

[macsihoe]

That will be my downfall, too. I bought mine on Ebay as well.

What about standing by ones' products??

[Kiragojira]

Precisely what I said to them, I screen shotted receipts of purchase at their request and everything, obviously requested a refund from the seller but surprise surprise no reply. Honestly can’t wait to switch to something else, terrible. 

[macsihoe]

Let me know if you get anywhere!!

[Glenysjw]

I also have an iphone, I guess I contact fitbit. Thanks

--
Glenys

[Rich_Laue]

Iphones I am unable to help with. 

With android I would say to clear the phones cache and restasrt the Fitbit app. This has to be done through the phones settings, app, Fitbit, stop program. Swiping off the screen will only stop half the app. 

[Kiragojira]

After several tries to re-connect my fitbit it finally worked this morning and none of my data lost! You’re safe for now, fitbit 👀

[caj4]

Same issue as a number of people it would seem. Stopped syncing and followed all the guidance to reset, restart etc. Deleted Fitbit Charge 3 device from App 2 weeks ago and now can't add it again - says it is searching for the device and nothing happens. Have benign conversation with the support team for two weeks and they are saying that this is an ongoing issue and the team are working to fond the best resolution as soon as possible but no timeframe for the resolution - also saying to stay attentive to upcoming Fitbit app updates. Device is only 6 months old and I haven't been able to use it for about 3 weeks - it is also losing time and is now about 16hrs off the correct time. I live in hope that this will be resolved but it would seem from other comments on here that this is an ongoing issue - very frustrating.

[Glenysjw]

I did a online with fitbit and they are replacing mine, it also stopped
charging and was also around 6 months old when it quit.

-- Glenys

[macsihoe]

That doesn't seem to work. I've deleted all info on my charge 3, restarted
it 5 times, deleted the app on my iphone, reinstated the app. It simply
won't reconnect to the phone. I roll my eyes.

[Pqr81]

Thanks - when you said you "did an online with Fitbit" do you mean
contacting their customer service team?