Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[speds]

It isn't just the Charge either - I have a Versa - I've been going through the posts on the other products and this is a wide spread issue - synch and blue tooth connectivity problems. I'm also rapidly losing time on my watch. I've done their suggested steps dozens of times now- it's not fixing anything. My Versa is only 8 months old - too new and too expensive to become junk.

"Someone" on the Versa community said it's a known issue that a moderator told them that support is working on a fix for but I can find no official confirmation of that so I'm not taking his word for it.

Business 101: If you know you have a problem - GET OUT IT FRONT OF IT. All we need to hear is that you know this is a problem and you are working to fix it. Fitbit now has a lot of unhappy customers who are getting no acknowledgement of an issue apparently caused by THEIR update...it's not going to be long before we see fewer and fewer Fitbits on the wrists of folks if they don't start being more proactive with their customers. 

[caj4]

It is so frustrating that they just keep churning out the same message to everyone - 'that they are aware of an issue and are workington find a resolution but with no timeline" for me this has been going on over a month now and I am still no nearer knowing what is happening and when I can use my device.

FITBIT - get this sorted and stop fobbing everyone off with excuses - give us a definitive answer as to what the issue is and when it will be fixed - we all deserve to know this as we have all spent a lot of money on your product.

[Leanyamr6]

A few days ago my Charge 3 stopped syncing with the app.  I began logical trouble shooting with no luck. Now the device won't even pair with my phone...

I finally found this thread.  This is going to cost me money if they do not get it repaired.  My employer reimburses employees for activities, including hitting a million steps by the end of the year.  I am on track to hit that goal and do NOT want to spend much time waiting for a fix to come through.  if I leave Fitbit I won't be back. 

FITBIT needs to announce the issue and set expectations regarding timing of a repair.  

[Dmspuler]

My charge 3 us doing the same thing.  Syncs one day the next nothing.   A royal pain that needs to be fixed. 

[KevPen]

I did all the routines to get it syncing, including re booting for day upon day for hours,  but nothing happened, would not sync and not recognising on the bluetooth on anything. So rang them and again went through all the normal stuff and nothing stil worked. Suggested trying another windows 10 laptop. So borrowed one, downloaded the app on that, still not synced. Rang them again, tried again still not worked. Screen went blank. Sent me a replacement which now seems to work ok. At last!!!!  Thank you 

[Leanyamr6]

Wow...Glad to hear your issue was resolved.

[Dmspuler]

I have also done all that the previous post did. I am so tired of thus
crap.

[speds]

we all become so addicted to tracking (which is a good thing) but when the technology fails us so miserably and the company is seemingly ignoring the elephant in the room, tension and frustration ratchet way up.

Customer service 101 dictates that they acknowledge that people who invested good money in their product deserve to know it wasn’t wasted.

They are essentially gambling we reinvest in Fitbit if they ignore this long enough. I don’t think that strategy is a winning one. Not at all...

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.

[Warrior2]

I think it's something in their upgraded app.   Serious issues synching.  I won't be buying another fitbit.  This is my third and although I like the Charge 3, i'm really turned off by the app being updated. It doesn't work!!

[macsihoe]

I'm hoping they won't end up with bankruptcy as the solution... You are
absolutely right! A LOT of money has been spent on this product.

It is in there best interest to fix it, though. A bit of scrambling going
on, I'll betcha.

[CraigHansen]

Ever since I took the offered firmware upgrade, syncing has been a nightmare with the Charge 3. If ANYONE at Fitbit is listening, can we please please please have the old firmware back while your incompetent programmers and designers try to code their way out of this?

[macsihoe]

lol!

Indeed!

[Tuwards]

Lucky you! My Charge 3 is only months old and was fine until 9:19 a.m. yesterday, it will no longer sync! I am pretty tech savvy and have tried ALL of the tricks but nothing works, was told be patient and wait for a fix, really! 

[Mkinder48]

Mine suddenly stopped syncing today. I uninstalled the app. Turned off bluetooth, etc. Nothing is working. I don't know what to do. 

[Tuwards]

I was told to wait for a fix?????????

[macsihoe]

MIne's gonna need a complete overhaul. The time is out by 5 or six hours,
with no way to adjust it. Hmmmm.

lol

Laughable, if we hadn't spent so much on it!

[Leanyamr6]

There is another thread where a Fitbit representative gives instructions to work through the issue.  I have a post there which adds to those instructions.  I was able to get my device working propery yesterday evening.

[Tuwards]

Thank you, I have tried everything, it will work for a few minutes then stops, I'm really upset over this.

[Tuwards]

I tried all of this nothing worked, starts for a few minutes then quits?

[Tuwards]

Did this more than several times and it did not work?