Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[Tuwards]

rebooted the factory reset? 

[macsihoe]

Can you please copy and paste the instructions? Hard to believe!
thx

[Tmac124]

I did the resetting. Hold the left button down until you get the smiley
face. It reset the whole thing and so far...so good. But I had it plugged
in.

[Tuwards]

So do you have a fix that none of us have already  tried? I think I've tried it all by now. Thankzzzz.

[Gizayay]

Yes. I’m here to complain about the Fitbit ‘upgrade’? The new user interface is a bit anticlimactic compared to the last one, and also, my phone is having so many problems synching. It’s affecting my UX and I feel really disappointed. Pls fix the bugs & design better UI & UX. #notok 

[macsihoe]

Lucky you! I've done that a zillion times. Not working at this end.

[Gizayay]

If you need more details I’d be happy to provide them @Fitbit

[macsihoe]

If you can fix this you'll be a hero

What have you got?

[Tuwards]

Details would be great, now my tracker 3 will now pair! 

[Tuwards]

Details would be great, now my tracker 3 will now pair! 

[texgal]

I did the factory reset on the tracker, and delete then reinstall the Fitbit app...hold both sides of the tracker until the screen changes.  Scroll to  settings, about, factory reset.  This fixed my synch and time issues.

[Tuwards]

Ok, now I have app up but NO STEP, NO SLEEP, etc everything missing! Calling support again today. UPDATE, Called support today, we looked over my history and it was decided I would receive a replacement Charge 3, I hope to get it by Monday as this one now has no screen only black and all you can get from it now is a vibration every time you touch the button, otherwise it a blank, nothing , zero done! Fitbit is trying to make this right but so frustrating to deal with this. 

[Rich_Laue]

The fix for a sync issue may be dependant on which OS the phone runs. As mentioned above their are general steps that work with all phones. The specifics steps we have found to help are very much OS specific. 

[Tuwards]

I have  a Galaxy S8 that it has been pair with for several months with no issues. 

[macsihoe]

Nothing seems to work for my iphone. OS

[Suzy_Q_92]

Mine started doing this yesterday. I have done everything it says to do on the app. Uninstalled it, unpaired it, Bluetooth off and on again, restarted my device and my phone. I want to know what is going on. Because when I reinstalled the app it said it found my device but wouldn't connect took me 3 attempts then it worked for all of 2 minutes (literally) now it's not and saying no device found yet again. 

[Jen1026]

Ugh me too. Just updated iOS last night

[donna2020]

I am on my second Charge 3 in one month. Neither of them ever synced properly. I had a HR Alta that synced as soon as I sat down in front of my PC instantly until it stopped in August. I upgraded. The first one didn't sync. After a half dozen calls to FB support, another was sent. That never synced easily either. I had to shut down my PC and remove the Charge 3 ever time and after an hour of attempts nightly, it would finally sync. I had a PC guru look at it. He said FB is not keeping up with the Microsoft updates. I waited for the big update a few weeks ago hoping that would help. Now all the "go to's" that I used to sync have stopped working as of Tuesday. Nothing works. A phone call to FB tomorrow will hopefully glean a third and last Charge 3 before I ask for a refund. It has only been since 8/27 and I have 45 days. Third time is the charm. I don't have a smart phone or laptop to use. Only my PC.

[donna2020]

I would be happy if my Charge 3 just kept time and steps. The rest I don't need. But if you don't sync it at least a few times a week, it will start to loose time. I am a nurse and I need a watch that is accurate. I didn't sync for 2 days and it was 4 minutes off. What do I say to my patients. "Sorry I am 4 minutes late. I thought I was on time. My FB watch is loosing time." Looking at all the problems with FB, how can this company stand by it's product? To wait for the next update will take me out of my warranty to get my money back. And FB is not keeping my money for a product that does not work.

[speds]

Just so you know - You’ll never get your money back from Fitbit - the most they will do is replace your unit (likely with a refurbished one) until the warranty runs out.

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.