Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[macsihoe]

Thanks for all that. Please let us know what happens next!

Fingers crossed we can all get a refund!

[SunsetRunner]

Yes, I had this problem a couple months ago. I went on to chat help and although frustrating, it did help to know that I should restart Fitbit (plug in to charger and hard reset). This worked until the iPhone update, now I have to try several times to re-pair the device. This morning I have a red line in the app and ‘failed to sync’ Message. Getting pretty fed up with up to be honest. The Versa was just as bad, wish I’d kept my charge 2! Perhaps I’ll go and buy an apple watch instead ...

[macsihoe]

Don't you think Fit Bit should ultimately refund people tho? If they can't
figure this out?

Collectively, we've paid millions for this little toy, I'm sure.

I think it is a lesson to all of us to remember that wearing the device
doesn't do one iota to making us 'fit'. We just have to get moving and be
done with it.

sigh

[Tuwards]

Yep, you could be right, I've lost 9 pounds so far, on my own

[macsihoe]

FANTASTIC!!

That's sure not easy. Well done you!

[DanWaiting]

get the refund.  buy samsung watch

[DanWaiting]

get the refund.  3 years been with it. truly sucks.  company is dying.

[DanWaiting]

sell it.  immediately.  bad sw.  bad company

[macsihoe]

lol

[DanWaiting]

Chat didn't work.  finally got through on phone.  good guy. the key is to CLEAR USER DATA in settings on the device itself.   Here is what I learned.  It is still downloading but looks like progress.  good luck.  

deinstall fitbit.
- reinstall fitbit
- unpair bluetooth charge 3
- in setups on phone got to apps, fitbit, force stop.
- maybe reboot phone
- go to setups on fitbit, clear user data. (VERY IMPORTANT)
- turn on bluetooth
- go to app on phone. setup (add) new device
-

[macsihoe]

Good luck. I've done all of this and it didn't work. Let us know if it
works for you. My Bluetooth won't reload the Charge 3 - ergo - no
reconnection possible!

Fingers crossed for you. Do you have an iphone?

[SunsetRunner]

Having the same problem for over a week on my Charge 3 that I have been using since Chirstmas. It only syncs once a day if I am lucky.  Initiated a "Chat" with fitbit support and was sent 3 emails; 1st email gave me instructions on how to request a replacement device...but doing that involves...(wait for it) the current Charge 3 CONNECTING to my phone WHICH IT CANNOT DO (which is why I need that replacement that likely won't work either.) Forgive my "attitude" but I think you can relate to my frustration.

Second email told me that they looked at my account and saw my device synced to my phone earlier that morning.  So if the problem persists, let them know. WTF?

Last email gave me lengthy instructions (which I followed) that again did not work. Why weren't those instructions given to me FIRST? Then I found conflicting information on what android OS versions would work with fitbit, which I pointed out in my last email reply and have yet to hear back.  I'm looking into other trackers (Garmin specifically) to replace this **ahem**.  

I bet everyone employed with Fitbit own devices that actually work.  Never mind that their customer's  don't.. SMDH.in disgust.

[donna2020]

I don't have a smart phone. (Wait for it) I have a flip phone and I am proud. I use my PC. I have tried for about an hour a day in front of my PC to get it to pair (that doesn't work) and no syncing x 3 days. The watch is starting to loose time (currently it is not on my PC-in an attempt to get it to sync, I took it off) . I noted it was suggested in the forum that my replacement was not new but "refurbished". How do I know that my original that I bought was new? It came in a FB box with the charger and 2 bands. The "replacement", after the first one only synced initially then not in 2 weeks, was in a sealed baggie with the FB tag. Suspicious. I intend to talk with FB support tonight to request a third Charge 3. I suppose I should have asked for a new one instead of a refurbished one as I assumed I got a new one. The first and second one never synced properly. Online, I looked at other fitness trackers. All are suspect. One reviewer said the FB line "was top notch". Insert emoji here ...

[macsihoe]

OH good grief!

Another unhappy customer. I suspect bankruptcy will be the ultimate 'fix'.

[Rich_Laue]

Most of the info support sends may be found in the User Manual or through the Help link found below. 

Many users have simply done a search of the forum and have their answer without the need to ask. 

Is the tracker still connected to the Fitbit account? 

@SunsetRunner if the replacement is a refurbished unit it will, by regulations, be clearly stamped on the box. Most companies also stamp the unit. 

[donna2020]

I wish. I have been trying for 3 days. No pairing. No syncing. I am truly tired of it. I have a PC. People keep sending me smart phone advice. Windows 10 does updates. FB is not keeping up with those updates for windows 10 PC users are SOL.

[donna2020]

BTW, I keep getting a circle with an "x" inside on my watch while repeatedly trying to sync or pair. I assume this means whatever I am doing is not going to work. When I get a circle with a check mark in it, I know I am synced from past and not recent experience.

[SunsetRunner]

My Daughter bought me an apple watch 3, love it and no problems.

You do have to set up for the sleep app

[Tuwards]

Hi, Was not offered a refund only replacement? Did you get refund? How is Samsung watch?

[Tuwards]

No I have a Galaxy phone and love it