Sync failure and horizontal lines on device face

[SunQueen]

Fed up of my Charge 3 failing to sync and being unable to read the screen because of horizontal lines on the device face. I’ve followed all recommended steps numerous times to try and fix but it doesn’t work. Device only syncs when plugged in and charging then immediately loses time as it fails to continue to sync. It’s suddenly lost the Bluetooth connection a few

of times and taken a while to re-pair. I’ve deleted the device, deleted the app, undertaken several hard resets and long resets. Not the first device this has happened to, guess this is another bust one, it’s only 6 months old! This has been ongoing for 4-6 weeks, not impressed!

[JuanFitbit]

Hi @SunQueen ! Nice to see you on the Community again. Thank you for your report and efforts. 

As the recommended steps did not work, the nest step would be to chat with us online or give us a call. Click here to get connected

See you around

[FlyingSpanner]

Exact same issue started happening to my Charge 3 two days ago. Fitbit stopped syncing over Bluetooth, lost connection and time on the device has gone all weird and wrong. Tried resetting the device, turning off and on - nothing works. Tried setting up as a new device and now the app is stuck on “Connecting”. I cannot even set it up again rendering it useless. Exactly a year old!

[AshJH]

I’ve had the exact same issue, was struggling to sync then horizontal lines appeared slowly, most recent charge completely killed the screen- there’s nothing visible at all on the screen, it won’t sync at all but it vibrates. Absolutely gutted, had it 18 months and for the amount of money you pay you expect it to last much longer 

[JuanFitbit]

Hi @FlyingSpanner @AshJH ! Nice to see you on the Community! Thank you letting us know about this and for your efforts. 

Please do as follows. 

1. Connect your Charge 3 to the charging cable and plug in this to charge.
2. Hold the button of the tracker for 15 Seconds. The Charge 3 will vibrate.
3. Release the button. 
4. You'll see a loading bar. 
5. The tracker will turn off. 
6. Remove it from the cable and plug it in again. 
7. The Charge 3 will restart. 
8. Then go the the Bluetooth settings on the phone. 
9. Remove all the connections that you'll find with with Charge 3. 
10. Restart your phone (off/on)
11. Open the Fitbit app and try to setup the Charge 3 again. 

Hope this helps. 

[TwstDTeeJ]

Same here. Customer service was no help. They sent me an email with a coupon code for a new one. It's 13 months old. I'm not impressed 

[TwstDTeeJ]

I'm having the same issue after 13 months