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Sync problems

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‎02-01-2019 11:27 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-01-2019 11:27 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Not syncing

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4 REPLIES 4

‎02-01-2019 12:52

‎02-01-2019 12:52

Follow THIS HELP ARTICLE.

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‎02-04-2019 10:14

In response to SunsetRunner

‎02-04-2019 10:14

Hey @Vijayluxmi, welcome aboard! If your Charge 2 is not syncing, I'd like you to, first of all, tell me which phone model you are using. I'd like you to verify that is compatible. If it is, please try the troubleshooting that @SunsetRunner posted above. In addition, please make sure that the Fitbit app on your phone is updated to the latest version.

 

Let me know how it goes! 

 

Heydy | Community Moderator, Fitbit
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‎02-05-2019 01:12

In response to SunsetRunner

‎02-05-2019 01:12

Dear sir,Following of suggested steps did not resolve the issue. Even with display "synces just now", there is no change in display of time and date..VL Jauhari
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‎02-05-2019 07:35

In response to Vijayluxmi

‎02-05-2019 07:35

@Vijayluxmi thank you for the update. You haven't really provided information about this issue. As my friend @HeydyF said, it would help if we know the model of your phone. Which OS version is it running? Could you share a screenshot of your Fitbit app's dashboard?  Have you tried syncing with a different phone or computer?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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