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Synching difficulties

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‎07-22-2020 07:20 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-22-2020 07:20 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

How do I sync my charge 2?

 

Moderator Edit: Clarified subject

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‎07-22-2020 14:45

‎07-22-2020 14:45

My charge 2 has stopped synching. It was recording my steps until about 6 hours ago and has now stopped. How do I fix this.

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‎07-22-2020 15:03 - last edited on ‎07-15-2025 08:50 by Fitbit Moderator

‎07-22-2020 15:03 - last edited on ‎07-15-2025 08:50 by Fitbit Moderator

Hi @Traceyjm and @MONDELLR, welcome to the Community Forums!

@Traceyjm Thanks for your post. If you would like to know how to sync your Charge 2, please check how the syncing procedure works here and let me know if further assistance is needed.

@MONDELLR Thanks for bringing this to our attention. If you're experiencing difficulties with the syncing process, please try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know if the issue persists. This article includes a restart process that should resolve the step-tracking issue too.

I'll be around, let me know if you have any additional questions.

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