help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Synchronisation

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2020 00:53 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-19-2020 00:53 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Since a couple of days my Fitbit doesn't connect to my iPhone. Bluetooth doesn't recognise my Charge 2, it says "no connection". When I synchronize the fitbit with my macbook everything works normal. 

I have done all the recomendations: bluetooth on and off, remove the app and reinstall it, switch my iPhone off and restart, restart of my fitbit, but nothing helps.

Does anyone have a solution?

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎05-24-2020 03:29

‎05-24-2020 03:29

I received this message from Fitbit Support - and it did help, but all the issues are not resolved.  I will keep you posted. 

 

Hello, Carolyn. We're here to help with your Charge 2's sync difficulty. We appreciate all the steps you've done beforehand. Were you able to perform all setup troubleshoots here: https://help.fitbit.com/articles/en_US/Help_article/1872? Also, please do the following: 1. Go to your iOS Bluetooth menu > tap on the icon next to Charge 2 > and press Forget this device. 2. Re-open the Fitbit app and try to setup again. 3. Re-bond using the All-Day Sync toggle. If the issue persists, please provide us your Fitbit account's email address so we can further check. Keep us posted.

View best answer in original post

Best Answer
0 Votes
40 REPLIES 40

‎05-19-2020 04:40

‎05-19-2020 04:40

I have had exactly the same problem since I updated to IOS 13.4.1 on my IPad at the beginning of April, after trying all the steps you have I contacted the Fitbit support team. They asked me to repeat all the steps again and then eventually told me that “ We’re aware of it and are working to identify a resolution as quickly as possible.”. That was on April 14th and I have just emailed again to ask if there is any progress. I have been synching using my IPhone in the meantime but I am being asked to update it to IOS 13.4.1 and I think I will then lose any ability to synch my data.  Sorry not to be able to help resolve the problem. Just letting you know you are not alone!

Best Answer

‎05-19-2020 05:28

In response to PR19

‎05-19-2020 05:28

I am also having a problem with my Charge 2 syncing with my IPad 

Best Answer

‎05-19-2020 05:57

In response to PR19

‎05-19-2020 05:57

Same here but I can’t sync with my Iphone either.  No synchronicity at all!

Ipad is what I updated 4 days ago 

Best Answer

‎05-19-2020 06:29

In response to PR19

‎05-19-2020 06:29

Thanks for your reply, I have I’m afraid also updated my iPhone and you are right I cannot now sync my phone or my iPad. Really hoping they will find a fix for this soon, I am sure there must be lots of people who are in the same position.
Best Answer

‎05-19-2020 10:53

In response to PR19

‎05-19-2020 10:53

I'm in exactly the same boat as you. I'm afraid to let my iPhone update because then my Charge might not sync to anything!

My wife has a Charge 3, and both iPad and iPhone have updated to new iOS, and now the Charge won't sync with either device.

Best Answer

‎05-19-2020 11:10

In response to Howlrm

‎05-19-2020 11:10

I spent 2 hours on the phone with the Fitbit help line doing everything they said to do yesterday and just wound up being frustrated.  At least the watch tells me how many steps I’ve done and summarizes my workouts:  average bpm, max bpm, calories burned.  It just isn’t as much fun as it used to be!

 

Best Answer

‎05-19-2020 11:48

In response to jhpowers

‎05-19-2020 11:48

Disappointing. I’ve recorded 10,000 steps every day this year and was enjoying watching them clock up online. No longer get my weekly email either. Not sure if that’s related to the problem.

Best Answer

‎05-19-2020 12:29

‎05-19-2020 12:29

I have the same issue with Syncing.  

 

I have tried my iPhone XR - IOS 13.4.1, an old iPhone 6 with IOS 12.4.6 and my ipad so far to no avail.   The Bluetooth function appears to be not working.   I used to get my text messages on the Charge 2 but not no more.  

 

I have a work fitness program I'm involved in and I'm missing out on many steps waiting for the fix...  considering other options if they don't get it figured out soon. 

 

 

Best Answer

‎05-19-2020 12:55

In response to PR19

‎05-19-2020 12:55

I updated both my IPhone and IPad and my Charge 2 will not synic.  

Best Answer

‎05-20-2020 09:56

In response to MARB2

‎05-20-2020 09:56

I think it is finally fixed my Fitbit did sync today. Hurray !!!!
Best Answer
0 Votes

‎05-20-2020 10:04

In response to MissMoneypenny3

‎05-20-2020 10:04

Still having no luck.

Sent from Yahoo Mail for iPhone
Best Answer

‎05-20-2020 10:25

In response to MissMoneypenny3

‎05-20-2020 10:25

What did you do to fix it?

Sent from my iPad
Best Answer

‎05-20-2020 10:28

In response to Postmanpat

‎05-20-2020 10:28

Still not working Syncing on IPad or IPhone.

Sent from my iPad
Best Answer

‎05-20-2020 11:34

‎05-20-2020 11:34

I am also not able to sync my Fitbit.  It first stopped synchronizing with my I-Pad after the IOS 13.4.1 update.  I was still able to synchronize with my I-Phone 8 Plus, but then the I-Phone got an update, 13.4.1 again, and I was no longer able to sync with FItbit.  I have tried all the suggestions, but nothing seems to work.  Help!

Best Answer
0 Votes

‎05-20-2020 11:52

In response to jhpowers

‎05-20-2020 11:52

Perhaps I spoke to soon, it did sync earlier today but now it won't sync again.  Back to the drawing board Fitbit.  

Best Answer

‎05-20-2020 15:56

In response to MissMoneypenny3

‎05-20-2020 15:56

The last update 13.5 messed with many who have FitBits. Hopefully they will figure this out soon.

Sent from my iPad
Best Answer

‎05-21-2020 09:26

In response to Howlrm

‎05-21-2020 09:26

I wasn't able to keep my iPhone from updated to the new iOS, so now neither device will sync. Where stops used to show, now it tracks calories -- a totally made-up and useless statistic.

Best Answer
0 Votes

‎05-21-2020 09:30

In response to Howlrm

‎05-21-2020 09:30

Yes I noticed the calorie count also.

Sent from my iPad
Best Answer

‎05-21-2020 10:32

In response to Cja14

‎05-21-2020 10:32

Ok all you non synching fitbitters, mine syncs now as a result of changing my password! I’m so happy. I just came back from my best run ever!! I only hope it lasts.

Sent from my iPad
Best Answer
0 Votes