'Syncing' but no data

[Hmah]

I am having trouble with my app on my android phone. I have been syncing my charge and the app says that it is synched but no information is showing up (steps, calories etc.) even though I can see that they are on my charge. I have tried deleting and re-downloading the app. I have made sure I have the most updated version, and i have tried logging out and in again. 

HELP

[LucyAP]

Thanks for joining us @Hmah! This sounds odd. To ensure that your tracker is working correctly you can try to restart it. If this doesn't work please set up your tracker as a new device. 

I hope this helps, keep me posted with the outcome! 😉 

[Sooner]

My charge hasn't sync since 2:54 Jan 23 on either my phone or on the computer. I have turned on and off bluetooth, plugged it in, restarted my phone logged in and out. uninstalled and reinstalled the software and NOTHING is working.  Please provide a solution ASAP

[Heme]

I haven't had a successful sync on my Charge since 8:56 pm Jan 4.  I have also tried all of the suggested fixes.  What gives?

Oh yeah, my battery drained two days ago before I could get it on the charger and ever since I completed the charging the clock on the device is behing 5 hours 37 minutes

[Ljpatterson710]

Trying to sync and it keeps saying no device found. Any idea what to do? I downloaded the app again. My device is tracking still but it won't update on my phone. 

[FutonKing]

Did you ever get an answer or able to get the data to push through the dashboard/phone?  I've tried all of the suggestions and my data still shows zero even if sync was successful. 

[Disappointed-30]

This intermittent issue is unreasonably frustrating. I will not buy another fitbit...ever.