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Syncing difficulties with iPhone

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‎01-23-2020 21:07 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-23-2020 21:07 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

The fitbit app won’t sync to my Fitbit because my iPhone is not updated correctly and it is. What can I do to fix it?

 

Moderator edit: Subject for clarity 

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‎01-24-2020 12:26

‎01-24-2020 12:26

Hello @Abbyxc, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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