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Syncing difficulty after Charge 3 firmware update

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‎12-17-2020 14:47 - last edited on ‎12-21-2020 16:15 by

‎12-17-2020 14:47 - last edited on ‎12-21-2020 16:15 by

I recently accepted the firmware update for my Charge 3.  Immediately after that it stopped syncing.  I went through all the documented steps - restarting the tracker, re-pairing the bluetooth, etc.  It's now in a weird hybrid kind of state.  When it tries to sync automatically, it fails.  If I do a manual sync, it takes a long time - the progress bar gets about 1/2 way across and sits there for quite a while.  At that point, sometimes the sync finishes successfully and sometimes it tells me the sync failed.  If I keep doing it, it eventually does sync (so far), but it's annoying.  Anyone else having problems with the latest FW?

 

 

Moderator edit: subject for clarity 

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‎12-17-2020 15:00

‎12-17-2020 15:00

I am having the same problem, would not sync. Device will now sync but has stopped recording my heart rate. This is my third charge 3 device and not one of them has lasted a year, fortunately replaced on warranty. 

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