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Syncing issues with iPad

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‎12-17-2019 19:09 - last edited on ‎09-08-2020 11:28 by

‎12-17-2019 19:09 - last edited on ‎09-08-2020 11:28 by

My charge 2 will not sync with iPad app or WW app. All apps updated. Bluetooth and wireless are on. Charge is keeping track of steps. Just not syncing. 

 

Moderator edit: Subject for clarity

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‎12-18-2019 11:22 - last edited on ‎08-16-2025 15:30 by Fitbit Moderator

‎12-18-2019 11:22 - last edited on ‎08-16-2025 15:30 by Fitbit Moderator

Hello @kellerm1, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention and for all the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iPad that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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