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Syncing with iPhone

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‎02-09-2020 03:57 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 03:57 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

The Charge 3 is useless with the iPhone. I purchased two of the Charge 3s They would not sync. They replaced one. It didn’t sync either. Support continued to send emails about steps to take. I attempted they never synced. They asked for proof. I sent a screenshot. They asked for a picture with my case number as proof. When I sent that they created a new case number. When I complained about the change of the case number Fitbit chose to dismiss my concerns all together by sending a survey. POOR CUSTOMER SERVICE AND A USELESS PRODUCT. I’ll never purchase again!!

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‎02-09-2020 05:39

‎02-09-2020 05:39

The survey gets sent automatically. 

If you would like help, which iOS device do you have and which iOS version? 

Have you checked the iOS board. 

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