Syncro. problems w/ Charge 2

[OkinawaBob]

I get a msg saying I can't use this ver. of the software. I get an upgrade button but but nada happens when I press it. Haven't recorded activities for the last 7 or so hrs. Ran two miles in the a.m. and climbed 100+ flights of stairs. Nothing!

[SunsetRunner]

Mine stopped syncing last Friday.  I can not reach any customer service.  

[OkinawaBob]

As of 1730pm tonight (Utah time) I can now access my FB dta.. . . was getting nervous about no dta being seen or recorded earlier.

[Pamelaza]

Hi, mine is the same. My iphone updated last night & I can’t synch despite trying everything on the site & forums... let me know if you get any tips on this please as I can’t afford a new one. 😱

[SunsetRunner]

I deleted the app on my iphone and then downloaded it again.  It synced once then but now it will not sync any more once again.  This is maddening.  I can not afford to buy a new one either. Mine is not that old either. 😡

[Pamelaza]

Yes it’s so maddening! I will still use my Fitbit but put up with the fact
that it won’t sync until I can afford a new one. Im hoping though that the
glitch might get sorted if I’m not the only one. I’m guessing it’s the same
for you? 😡
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[drobison]

I’m in the same boat. Will NOT sync. Tried all the suggestions. Won’t connect to Bluetooth!

[Pamelaza]

😠
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[OkinawaBob]

Problem solved. Methinks it was due to the upgrading of my phone to OS 12.4.6. Either Apple or Fitbit corrected the problem  All is back to normal and happy to find that I lost no Fitbit dta.

[drobison]

Wish that was the case for me. My app keeps telling me no device found. Although if I try to add it as a new device it finds if but won’t sync. 😞

[Pamelaza]

Yay... thank you. I will try the whole reset thing again 👍👏😊
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[jmob]

did you have to reinstall, or did it just happen?  mine is still not syncing...….still looking for device.

[OkinawaBob]

Ogden, Utah 19 MAY 2020 11:26 am



I didn't do much of anything after trying to install the new(?) Fitbit file
(could never do it).

My dta showed up hrs. later w/o any loss.

I decided it was a problem with either Fitbit or Apple?

Hope yours gets back in operation before too long.



Cheers and stay safe,

Bob



OKINAWA INVERTEBRATE SITE:

http://rfbolland.com/oki_inve/

[SunsetRunner]

This is maddening! So i finally got it to sync on my ipad but now the only stat showing is calories!  Steps are gone as well as everything else I tracked like stairs etc!  There is no

[Pamelaza]

Hi, I’ve now managed to sync mine but, like you, have limited data. The
help section says ‘due to recent events some options not working etc’ so I
guess they’re still working on it...
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[drobison]

I used your suggestion and mine also will sync to iPad but cannot sync to phone. And you’re right MADDENING!!!

[Pamelaza]

😱 mine has now synced to iPhone but not showing all data. It won’t pick up
activity, stairs etc 😢
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Psionic9]

Mine does not sync either

[jt_stl]

Yesterday, my FitBit was syncing just fine. Today, not at all. I use a PC and the FitBit app (with dongle) to sync. When I have trouble I bring up the FitBit app directly and can usually sync through the "Sync Now" button. Today it says "No internet connection found." Since I am sending this post from the same computer that I am using to run the FitBit app, I clearly have an internet connection.

My guess is that FitBit has been pushing out some buggy updates lately. Last week, the hourly notification that occurs if I have not done my 250 steps stopped working. Now the sync app does not seem to be able to connect to the FitBit server.

FitBit never seems to stop trying to convince me to switch to another company's product.

[Howlrm]

I called FitBit support and tried what they told me but no luck. First, my device would sync on iPhone 6 but not iPad. Now my iPhone installed the new IOS so the Charge 2 won;t sync anywhere. I tried the FitBit update from 2 days ago but no luck. Deleted and reinstalled FitBit app to iPad but no luck. And now the steps icon has disappeared an the device shows calories instead. If FitBit doesn't fix this, I'll have to try some other company's device and app.

DON'T BUY A NEW FITBIT! This a software problem. I think buying a new FitBit would be a WASTE OF MONEY!