Syncro. problems w/ Charge 2

[OkinawaBob]

I get a msg saying I can't use this ver. of the software. I get an upgrade button but but nada happens when I press it. Haven't recorded activities for the last 7 or so hrs. Ran two miles in the a.m. and climbed 100+ flights of stairs. Nothing!

[drobison]

It just happened

Sent from my iPhone

[Pamelaza]

There seems to be so many problems lately, very frustrating! 😱 hope you
get sorted soon 😟
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[DGBLUE]

Recently updated my phone and iPad operating systems and can’t get my charge 2 to sync. Followed site directions to no success. Can you help?

[Pamelaza]

I tried many times following the directions to set up but to no avail.
Then, after waiting a few days, deleted the app on my iPhone again, turned
off & on the actual phone to reboot & went through the entire set up my
Fitbit option again & it finally synced. However some things, like activity
didn’t work. The next day it worked again so I can only suggest you do the
same. I think that the iOS update created the whole problem for lots of
people. Good luck 😉
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[jt_stl]

I'm using the PC app. I cannot even get the app to start. It says it cannot connect to the internet. Yet, here I am posting a message using the same computer that the app will not even come up on because it can't connect to the internet!

[Pamelaza]

Oh that’s terrible... not sure if an answer to that one. Perhaps someone
else is having the same problem & can help? Good luck...
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[drobison]

I did the same thing and then finally it started working.

Sent from my iPhone

[Pamelaza]

👏
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[DGBLUE]

It also took multiple attempts until it finally worked.

Sent from my iPad

[DGBLUE]

Thanks. After several attempts it finally synced.

Sent from my iPad

[Pamelaza]

Yes, me too. Very frustrating 😒
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Ch74]

The last time mine synced was Wednesday May 20, only shows calories and steps, no minutes, sleep, bum, steps per hour

[Pamelaza]

Just keep trying ...
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[jt_stl]

Same here was working fine Wednesday the 20th, hasn't worked since.

[Pamelaza]

😒
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Susabelle1]

i have a Samsung phone, every time there's an update the fitbit doesn't sync. I tried everything that was suggested.   What finally worked was installing the charge 2 as if it was a new device. I didn't lose previous data and it did sync. However the next day it didn't sync until around 1:30. It did  sync again about 5:30, but not again. I suppose we will have to live with it.

[Pamelaza]

Seems to be a real glitch with all phones 😒
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Susabelle1]

Drives me crazy!Sent from my Verizon, Samsung Galaxy smartphone

[mosjak]

same problem with my charge 2 after iphone upgrade, have deleted and re installed fit bit app 3 times and my phone STILL cannot connect to my fitbit charge 2 !

[mosjak]

I still have the  same problem bluetooth cant find it!