Syncro. problems w/ Charge 2

[OkinawaBob]

I get a msg saying I can't use this ver. of the software. I get an upgrade button but but nada happens when I press it. Haven't recorded activities for the last 7 or so hrs. Ran two miles in the a.m. and climbed 100+ flights of stairs. Nothing!

[NW22]

Good morning. I have tried all the steps, including deleting and re-installing the app. Yet, Bluetooth can't find device  or reconnect. Is everyone's fitbit not showing even the time? All mine says is www.fitbit.com/setup!!!

Really unsure what to do now. Frustrated.

[mosjak]

Still trying and getting nowhere I suggest this is a Fitbit problem but they are taking their time to resolve it ! Reinstalling the app does NOT help!

[drobison]

Mine synced on May 20 and hasn’t since then. So irritating!!!

Sent from my iPhone

[mosjak]

Yes it is just so much junk if it doesn’t sync

Sent from: PM.

[drobison]

Yes it is

Sent from my iPhone

[Pamelaza]

Go through the set up option until it finally syncs... that is all I can
suggest. It eventually worked for me after a number of tries over many days
😒
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[nonnaf]

Fitbit has not synced since Nov. 24, 2019  

Records everything on the fitbit but now time is off by 3 hours.

[SunsetRunner]

Maybe apps will stop working if we refuse to download the contact tracing software?  Beware if you do not want to be tracked.....do not download IOS 13.5.   I have set my phone to not do automatic updates. 
So my ipad fitbit app is working but still problems with my iphone fitbit app working.

[Pamelaza]

😢
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Warty]

Same here - no syncro for 2 weeks and can't get any service

[Susabelle1]

Mine is back to normal now, however I can't seem to get back display categories I want on the watch!Sent from my Verizon, Samsung Galaxy smartphone

[W4R3]

Same issue for 2 months on iPhone.  Just recently deleted app & removed blue tooth connection.  Re-installed from the App Store & reset blue tooth connection.  Synchronization working well now.

[SunsetRunner]

I had sync problems since I got my Charge HR 5 years ago. The company is not capable of solving the sync problem.

[Ch74]

My charge 2 hasn't synched since may 20. Any idea how much longer until problem is fixed

[W4R3]

Confirming you are using iPhone iOS 13.5, deleted current app & in settings/Bluetooth removed charge 2. If so, follow installation process again. My only took minutes to start working after login! Good luck!

Sent from my iPhone

[SunsetRunner]

And there you have it.  So fitbit and apple are forcing us to download 13.5 in order for fitbit to work?  That is the covid tracing update.  No thank you!! 🤬

[Pamelaza]

Wish I did 😡
--

*Kind regards,*





*Pamela Zajac"Life is either a daring adventure - or nothing" Helen Keller
*

[Susabelle1]

Started working again. I have a Samsung 10+.  Thank you Sent from my Verizon, Samsung Galaxy smartphone