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System upgrade incompatible

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‎03-12-2019 14:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-12-2019 14:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

The newest platform upgrade is not compatible with my Motorola Moto g5 Android v8.1. so I can no longer sync my charge 2. Maybe time to consider Apple.

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‎03-13-2019 07:09

‎03-13-2019 07:09

@HelenThomas  A warm welcome to our Community! Sorry to hear that you can upgrade your system. What type of upgrade are you referring to? Could you share more information? Also share a screenshot of what you are seeing on your phone or account.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-13-2019 10:25

In response to AlvaroFitbit

‎03-13-2019 10:25

Hello. I called the help desk a couple days ago. They told me the recent
Fitbit system upgrade had been rolled out but it didn't include tested
compatible with my Android 8.1. so, the old Fitbit platform that worked
with my Android is nla and the new one won't work for my phone.
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