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Text and Email notifications

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‎04-27-2019 09:18 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-27-2019 09:18 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

On the dashboard, neither text or email options show up as a choice to receive as a notification on my Charge 2.  There is a column with a picture of a phone and one with a picture of an envelope, but no box to check to receive text or email itself.  What am I doing wrong or not understanding.  Thanks.

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‎04-28-2019 10:12 - last edited on ‎04-24-2025 11:18 by Fitbit Moderator

‎04-28-2019 10:12 - last edited on ‎04-24-2025 11:18 by Fitbit Moderator

@jhack Welcome! It's great to see you around!  

I will assist you with configuring notifications for your Charge 2. Where are you viewing these options? Remember that this needs to be done via the Fitbit app on a mobile device. You can follow these instructions to setup notifications. If the issue persist please share a screenshot of what you are seeing.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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