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Text messages

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‎09-22-2019 12:40 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-22-2019 12:40 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

No longer receiving text messages on my fitbit

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4 REPLIES 4

‎09-22-2019 15:01

‎09-22-2019 15:01

I am experiencing the same issue

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‎09-22-2019 16:37

In response to LilyPressley

‎09-22-2019 16:37

I stop receiving text messages when I upgraded my phone to Android 10 beginning of September.  I've called Fitbit 3 times about this and they said they were working on it.  I wonder how long it is going to take to fix this?  I also have a problem with phone calls.  If someone calls me, I get a random name from my contact list.  When I answer it, thinking it's the person that shows up on my Fitbit, it is always someone else. I usually pick up my phone to see who's calling because my Fitbit is always wrong.  This is so aggravating.

 

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‎09-22-2019 16:50

In response to Cochiaro

‎09-22-2019 16:50

Same here. I contacted them Aug 4th. I am experiencing the same issues and it stopped tracking my sleep. I have 14 emails with them. They keep giving me the same trouble shooting steps for tracking sleep. It doesn't work! I'm so fed up with it. 

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‎09-22-2019 16:57

In response to Jrami606

‎09-22-2019 16:57

They have me do the same things over and over for the last month. Nothing is working. I, too, am getting fed up. Considering moving to another  tracker brand.

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